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How to Out Convenience Your Competition in Six Easy Steps

How to Out Convenience Your Competition in Six Easy Steps

Customer Service is About Expectations   I’ve spent my career working in several diverse industries.  From the oil fields, through new home sales, new home construction, real estate sales,  mortgages, and insurance.  The common thread that binds all of my...
Why Corporate Transportation Service Is Your Best Value

Why Corporate Transportation Service Is Your Best Value

IS A PRIVATE CAR SERVICE AN “ORDINARY AND NECESSARY” EXPENSE? In the past few years, with so many companies looking for ways to reduce business expenses, we’ve often heard the inquiry, “Why do we need a corporate car service?” It’s a valid question. In order to be...
How to Make Your Business More Personable in 5 Easy Steps

How to Make Your Business More Personable in 5 Easy Steps

How Can You Make Your Business More Personable?   Merriam Webster defines personable as pleasant or amiable in person.  That’s a goal that all of us hope we achieve.  After all, everyone wants to be liked, and it’s especially important for your business to be...
Is It Safe To Travel?

Is It Safe To Travel?

One of the biggest questions we face these days, especially as the holidays approach is “Is it safe to travel”?  Given the increase in passenger count on airlines per TSA statistics, it appears at least that there is greater confidence in traveling.  Airlines, hotels,...
Your Company Must be Customer Focused Not Operations Focused

Your Company Must be Customer Focused Not Operations Focused

Is Your Business, Customer or Operations Focused?     Give Your Customer’s a Great Experience   Do you understand what it takes for your company to give customers a great customer service experience?  It takes a lot of effort to create the business...