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How to Out Convenience Your Competition in Six Easy Steps

How to Out Convenience Your Competition in Six Easy Steps

Customer Service is About Expectations   I’ve spent my career working in several diverse industries.  From the oil fields, through new home sales, new home construction, real estate sales,  mortgages, and insurance.  The common thread that binds all of my...
Energize Your Sales Using B2B Word of Mouth Marketing

Energize Your Sales Using B2B Word of Mouth Marketing

What is B2B Word of Mouth Marketing?   Growing your company is the biggest challenge that you face.  You may not realize it, but the best way to grow is through the customers that you already have.  Your customers already know your business and they’ve already...
Your Company Must be Customer Focused Not Operations Focused

Your Company Must be Customer Focused Not Operations Focused

Is Your Business, Customer or Operations Focused?     Give Your Customer’s a Great Experience   Do you understand what it takes for your company to give customers a great customer service experience?  It takes a lot of effort to create the business...
How A Great Customer Experience Energizes Customer Loyalty

How A Great Customer Experience Energizes Customer Loyalty

Your Great Customer Experience Creates Customer Loyalty!     Your Customer Experience is a Philosophy!   Many people think of customer service as a department.  I believe that customer service is part of a companies philosophy, not a company department....